Customer Service

General Questions

Hours: 8:00 AM to 4:30 PM Central Time
Phone: 800.894.5374, choose the customer service option
Outside the United States and Canada: +1.508.315.6600
E-mail: customerservice@kurzweiledu.com

If you have questions for customer service, please utilize our customer support portal.

We provide Customer Service for customers and prospective customers alike. We are available to assist with the following:

Kurzweil 1000 or Kurzweil 3000 product questions
Product registration and/or activation
Status of an order
Missing or damaged product

Kurzweil 1000 or Kurzweil 3000 product questions:

For questions about the difference in products and which product may be right for you, please email customer service or call 800.894.5374. Outside the United States and Canada call +1.508.315.6600.

Product Registration and Activation:

All current versions of Kurzweil 3000 allow for online registration and activation directly through the software. If you prefer to register the software by phone or if you've forgotten your username and/or password, please email customer service or call 800.894.5374. Outside the United States and Canada call +1.508.315.6600.

Status of an Order:

We're happy to look into the status of an order you have placed with us. Please email customer service or call 800.894.5374 and a representative will provide you with the status of your order.

Please note: If you provide a valid email address to your representative at the time of the sales order, you will automatically receive an order acknowledgement once your order has been processed.

Missing or Damaged Product:

If you've received an order that you believe to be incomplete or if part of all of your order is damaged in some way, please email customer service or call 800.894.5374 and a representative will be able to assist you.

You should contact Technical Support for help with any of the following:

Setup and installation troubleshooting
Assisting in any technical issues or possible software malfunctions you experience
Answering technical questions regarding Kurzweil 1000 and Kurzweil 3000